FacebookTwitterInstagramVimeoCU

Winter Operations Plan

Winter Operations Plan

We believe that many of the operational changes described below will protect your health and safety and make it easy for you to get on the snow. Please review this information carefully and remember that your patience and understanding are one of the biggest keys to a successful season.

$this_category->name

No-Touch Online Ticket Sales

We have moved season passes, lift tickets, ski and snowboard rentals and snowsports school lessons to a convenient, easy-to-use online purchasing system.

Please remember that this means that you will need to plan ahead and make your purchases in advance this winter. The good news is that with these changes we will see everyone spending less time indoors, less contact with high-touch points and more time on the snow!

Lift Tickets

Pre-purchase your lift tickets using your mobile device or computer, it’s quick and easy! Simply present your mobile purchase bar code at the ticket window in the plaza. Our Ticket attendants will scan your code, you will receive your ticket and wicket and you’ll be on your way to hit the slopes!

Lift Lines

The lift line will look a little different this year. Guests will still be asked to load in groups, however our staff will not ask guests to form groups with someone who is not with their traveling group or “herd”. If a guest requests to sit alone, staff will allow the single or group to ride separately on any lift.

All guests are required to wear a face covering while in the lift line and riding the lift. All guests are required to maintain 6’ physical distancing while in line (except among groups traveling together). Lift lines will have 6’ spacing between adjacent lines and other guests/employees. Signage and markers will be used to help cue the guests at 6’ spacing in lift lines. Side to side distancing will be achieved with “ghost” lanes when adequate space is available. Conveyors will have markers indicating 6’ spacing.

Season Passes

Purchase your season pass using your mobile device or computer, it’s quick and easy!

Due to COVID and for everyone’s safety, the Season Pass Office will not be open to the public this winter. We have created one of the ticket windows in the main plaza just for passholders. Simply order your pass online (you can now load your own photo!) and pick it up at the Passholder Window!

Ski & Snowboard Rentals

Please make your ski and snowboard rental purchases prior to arriving at the resort. Our new online system means you can complete your transaction via mobile device or computer, limiting time spent indoors in high-contact areas and getting you on the snow faster.

Simply proceed to the full-service boot area, show your mobile purchase bar code and you will receive your ski or snowboard boots. Next, visit one of our rental technicians, let them scan your bar code and receive your skis or snowboard. Queuing lines and directional markers will be in place to allow for one-directional travel throughout the rental experience. Please note that we have increased sanitization via electrostatic sprayers utilized after each use of rental equipment.

Snowsports School

Please make your ski and snowboard lesson purchase prior to arriving at the resort. Our new online system means you can complete your transaction via mobile device or computer, reducing time spent indoors and contact with high touch points, getting you on the snow faster. Simply show your mobile purchase bar code to the supervisor at the Snowsports lineup outside on the snow.

To comply with COVID guidelines, we have revised our snowsports product offerings with a focus on private lessons or ‘ski with your herd’ lessons.


Food & Beverage Operations

Once again, things will look a little different this year but we have worked very hard to ensure that the necessary changes result in a positive impact to guest experience.

A major enhancement to the Food and Beverage Operations have been made for this winter. We are instituting online reservations, wait list and on-line ordering for many of the food outlets on the mountain.

All restaurants and bars at Hidden Valley Resort are permitted to provide take-out and dine-in service as long as we adhere to the requirements of the guidance including complying with maximum occupancy limits.

The following options will be open for the winter season:

  • – Clock Tower Restaurant with expanded seating in The Yukon!
  • – Sunrise Sunset Cafe
  • – NEW Glaciers will be operating as Glaciers Grab N Go
  • – NEW Clocktower Take Out

Please note that we are currently at 50% occupancy for indoor dining. Bars are closed for service as mandated by the state of Pennsylvania. Alcoholic beverages must be consumed with a meal.

 


FacebookTwitterInstagramVimeoCU
loading